Information promoting an additional, paid-for service

Example: Information about bulky waste collections

Content guidance

Some councils offer services on top of those provided for free. Where this is the case the benefits of purchasing this service can be explained.

As with 2.1 however, the customer should not have to read through guidance before they use the service, but guidance or terms and conditions should be made easily available, and the customer may have to indicate they have read them before submitting a request online.

Content to include

Introduction and Body Text Links to related information and digital services Links to contact information about this service