Example: Report a broken streetlight

A digital form means an online form, or similar function that provides quick and easy access to council services online. The customer should not have to read through guidance before they use the form, though guidance or terms and conditions should be made easily available, and the customer may have to indicate they have read them before submitting a request online.

Content to include in your form

  • A digital form
  • Links to guidance about the service
  • Links to related information and digital forms
  • Links to contact information for help completing the form