Just over six months ago, DNS servers were updated, URLs were redirected, and the main website for Croydon Council switched to being entirely published using LocalGov Drupal. It was the end of the beginning of our new approach to content – developed, designed and published in-house for users. It feels like everything has changed since the council published its digital strategy in July […]
Croydon DigitalAn update on our work to improve the services Royal Greenwich provides for leaseholders, focusing on what we've learned about estate caretaking.
DigitalYou’re invited to the Develop Croydon Conference 2021. Chaired by leading journalists, the conference will focus on how the borough of Croydon is able to offer its employees and residents the work-life balance they desire, and how this will help drive not just recovery but future growth. Expert speakers from across the public and private […]
Croydon DigitalFrom bad to worse — how will people cope with even higher energy prices next year?Millions of people are already starting to feel the pinch after the energy price cap rose by almost £140/year for the average dual fuel customer on October 1st. But it could be set to get much worse. Analysts are forecasting that the price […]
We are Citizens Advice - MediumA role that gives you the power to change livesAfter 2 and a half brilliant years as Head of Policy and Campaigns for Citizens Advice in Wales, I’m moving on to a new role. As a result, one of the most fascinating, influential and satisfying roles in the Welsh third sector is up for grabs.The best thing […]
We are Citizens Advice - MediumWhy? In developing our new website, we, the Welsh Local Government Digital Team, want to make sure that it is accessible, user friendly, and intuitive for those exploring the site. To achieve this, we decided to conduct some usability testing with potential users of the site. The usability testing gave us insight into a user’s […]
Blog – Welsh Local Government DigitalSomeone said to me today that they can see I’m ‘very passionate and enthusiastic about supporting people to get online’. On reflection, I think yes, I am. But why? I took a moment to think about it and I think it’s because I’m a big advocate for sharing opportunities, and I think the online world […]
Digital StockportWe’ve finished Sprint 4! The team have described this one as “a sprint of two halves” which sums it up really well, as three of us have been off for a week’s leave at the same time. We’ve come back and regrouped, and the rest of the team have ploughed on to keep the delivery […]
Blog – Welsh Local Government DigitalThis is an update from the Welsh Local Government Team for August and September 2021. Updates Working Groups We started eight working groups in September. This blog post covers details about each group and what we’re focusing on. We are very pleased that over 200 people have joined these working groups, representing all 22 local […]
Blog – Welsh Local Government DigitalAt East Croydon Cool, we’ve read a lot about NFTs this year and have become mildly obsessed with how this new type of digital asset is revolutionising the world (and seemingly making people a lot of money!) Seriously, if you’ve not heard the term, do a quick Google search now – EVERYONE is talking about […]
Croydon DigitalOne thing that has been occupying me over the last few months has been reflecting on the importance of a really strong product owner in service. Someone who is an ally and at all times has your back but occasionally will have a difficult conversation with the delivery team, and push them to be the […]
Buckinghamshire Digital Service - MediumWe’ve published the first of many pages for our new planning user journeys.Why we are doing itSince becoming a unitary authority in April 2020 we’ve been working to consolidate all Buckinghamshire Council services onto a new website, buckinghamshire.gov.uk. Currently our planning and building control services are split across the four old ex-district websites we inherited from […]
Buckinghamshire Digital Service - MediumFind out how we’re working to understand the environmental impact of our digital services.
Service TransformationIt’s rare to have guest posts from outside of the public sector but this advice from Emeka Ikechi of London-based photography consultants Vanity Studios works whatever the sector. Strategies for reaching and engaging customers/followers via social media have grown and evolved rapidly. While this is great news for those businesses and influencers doing social media […]
Dan SleeCareer coaching and professional development for women and non-binary team membersAt Citizens Advice we’re committed to increasing the representation of women and non-binary people in our design, data, and technology roles, and to creating a more inclusive working environment. We take an equitable approach in our work; recognising that not everyone has had the same opportunities […]
We are Citizens Advice - MediumRejoice people, rejoice… Facebook is looking at ways to let you be an admin of a page without linking your personal account. Facebook’s terms and conditions have long insisted that you link your personal profile to the back end of the page you are an admin of. It’s a way that Facebook can keep tabs […]
Dan SleeFour hundred tickets for the online conference Commscamp Still At Home went in eight minutes but how did the real event go? The hard stats are that 45 online sessions across six slots were held over two half-days and more than £1,000 was raised for a good cause. We had a guest appearance from Jackie […]
Dan SleeSenior Product Manager, Dan Harper-Wain writes about our work with housing colleagues and leaseholders in the borough to explore residents' experience of our leasehold services.
DigitalFind out how the 'Local Offer' project team are using simple tools to get great feedback from users in a remote working environment.
Service TransformationDuring the COVID-19 lockdowns, with libraries and public Wi-Fi unavailable, many residents lost access to the internet, and were unable to afford the devices or data they needed to get online. So, in the summer of 2020, using a Stockport Local Fund grant we set up Stockport’s DigiKnow Device Lending Library, with free to borrow […]
Digital Stockport