Why the transition to net zero must balance national coordination and local diversityLast month the government announced its plan to cut carbon emissions 78% by 2035 as part of the UK’s transition to a net zero economy.The move to net zero was always going to require significant changes to the way we use energy — how we heat […]
We are Citizens Advice - MediumI was a journalist for 12 years and worked in and around a council press office for another eight years. It’s become clear to me that media relations remains an important part of the comms team’s armoury. Print may have fallen but in many areas reader numbers remain buoyant online. It’s not uncommon to have […]
Dan SleeSetting the direction for our product and platform teams at Citizens AdviceProduct strategy for Citizens Advice: cover imageThis strategy explains what we’re going to do to transform Citizens Advice products and platforms over the next three years. Digital technologies have created new ways to serve clients and we must be able to keep pace with modern expectations, […]
We are Citizens Advice - MediumWe’ve reached a stage of the COVID-19 pandemic in the UK where restrictions are easing and we’re starting to look to the future. In a few days, we’ll be able to book a table inside in a pub and order food. For the past six months we’ve not been able to. More than half the […]
Dan SleeCome and lead the engineering community at one of the most compelling places to do tech for goodAs communities across England and Wales emerge scarred from the Covid-19 crisis, the service provided by Citizens Advice has never been more vital.In the last year, we helped 2.45 million people in person, by phone, email, or web chat, and […]
We are Citizens Advice - MediumBrace yourself for another big shift in the Facebook algorithm… and this time you may actually like it. Right now, engagement is the big metric for driving what you see in your Facebook timeline. The more people interact the more chance you’ll see it. The more you interact with that group or page the more […]
Dan SleeMore work to doWe’re now nearly two months in to living with our air source heating system and starting to look at other ways we can improve our energy use.Status: warming upAt long last we had our loft insulation put in, and we immediately felt the difference.The temperature change between downstairs and upstairs has gone, and going into […]
Stories by Neil Lawrence on MediumA shorter weekA short one for me this week as I needed to deal with some family stuff, but it felt like a lot was packed in to 3 days.Finalising our migration planSince resetting our launch window for the new website to accommodate all the extra development needed we’ve been hard at work ensuring that our wider […]
Stories by Neil Lawrence on MediumQuality checks(Polishing this a week late!)Catching up again after missing last week, largely down to a lack of colleagues and also a singular focus on our CMS migration.This week has been much the same. There’s a large volume of content to check (4,000+ pages) involving a significant shift in presentation (navigation menus to landing pages) and […]
Stories by Neil Lawrence on MediumThe move to a reasonable percentage of the population working from home was sudden and unplanned, for very good reasons, and the ensuing discussion that started almost from day one around both the benefits and disadvantages continues.There are two things to remember when contributing to the debate.Firstly, and similar to almost every other topic, your […]
LG/WWWI find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to. Digital Inclusion Toolkit: now live Leeds and Croydon Councils recently won central government funding to create a comprehensive and collaborative how-to guide […]
Dave Briggs