This blog talks about what it’s like to be a product owner in the Innovation Lab at Citizens Advice. This role is now open to new applicants! If you think you’d be a good fit then please check out the job advert.We’re Rachel Beaumont and Izaak Wilson, product owners in the Innovation Lab at Citizens Advice. […]
We are Citizens Advice - MediumWhen you go through life you can learn lessons from people who have come before you. In the time of COVID-19, public sector comms teams are beset by all sides with pressure, stress and a need to communicate clear messages. Search for the line ‘we live in unprecedented times’ and Google gives you 147 million […]
Dan SleeTaha, our Senior Data Analyst, tells us what you need to know…The best thing about being a data analyst at Citizens Advice is the variety of work you’ll have to solve problems for.I started working here a year and a half ago, and since then have led quantitative data work on big policy projects, been the Data […]
We are Citizens Advice - MediumCreating accessible recruitment through the coronavirus pandemicCovid-19 has led to many changes to our lives — from having to stay home through lockdown to how we come together as a community.Here at Citizens Advice, we remain committed to making systemic improvements for the millions of people we help each year. But, we’ve also been looking at how […]
We are Citizens Advice - MediumThere was a sports shop in Keswick where my Dad was born that was the last word in internal comms. Sports teams would pick their 1st and 2nd teams and write them out before they were pinned-up in the window of the shop. Before the internet, and before phones were common this was how the […]
Dan SleeLike buses you need a guide and then three really good ones come along at once. I’m really proud to be a member of the CIPR Local Public Services group who are doing some great work at a really difficult time. So, I’m especially proud that there are three really good downloads that the group […]
Dan SleeIn the past ten days we ran four council meetings completely remotely.This included our special Full Council meeting on 29th April, with over 40 councillors in attendance, you can watch it below.We're using Zoom Webinars and live streaming through YouTube, but this piece isn't about the technology, it's about the wider approach we took to […]
LG/WWWI’m experimenting with a tweak to my weeknote format. And this time I’m wrapping four weeks up into one note, despite actually starting to write this one three weeks ago! #musttryharder April has ended up being almost entirely dominated by work on the Council’s response to Covid-19. The pace has changed quite a bit though, […]
bytheryeAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… REVIEW THE GOALS My professional goals and progress toward them: Letting Go – I’ve felt quite calm professionally this month, and full […]
Sarah Lay(Photo taken before social distancing requirements)Like many I have been heartened by much of the response during this pandemic. I have stood with my neighbours every Thursday and clapped for our NHS, care workers and other key workers, many of whom are on the front line and taking great risks with their own lives to […]
SameRoom.LGSS Digital Blog Service design for local government Adele Gilpin Digital Business Analyst Covid-19: we designed and built something in 7 days! So, why does it normally take months? This was a question I was asking myself. I’ve been involved in a myriad of projects throughout design and development and they take time…so what was […]
LGSS DigitalI’ve not posted in what feels like an eternity as things have changed (for me, for my family and for everyone) – stating the obvious… I’m fortunate to work in local government as I get to hear about and see the amazing work of colleagues in supporting people during this Pandemic, more than what is […]
A journey through life – Carl's NotepadAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… But what a weird month for everyone. A lot of this month for me (like everyone) has been adjusting fast to a […]
Sarah Lay"Everybody has a plan until they get punched in the mouth." Mike Tyson On Sunday March 1st I was on a train back from the NACo conference in DC. Great conference, lots of helpful cyber security stuff. Beautiful day on the train. The pandemic was just sort of on the horizon. I saw one person in […]
CIO Musings - Life as a Public Sector CIOIt feels like a lifetime ago that I was in Haringey’s civic offices being trained on the count process for what at that point were still the forthcoming elections for Mayor of London and the GLA. A couple of days later I caught up with Cate, Henry and Matthew for a DMT away day to […]
bytheryeI've been formulating some thoughts about modernising libraries for while now, and this tweet from Neil JefferiesLibraries looking to get back to "normal" after this. Realise that this may well be the new normal, the library needs to become a virtual rather than a physical space. Funders, this also means that digitisation is back on […]
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