Nextdoor is a US platform with 4 million UK users that signs people up to Facebook group-like communities. Join as council, fire or police under a partnership agreement and you can get your messages sent directly to each member. Interested? But how does it look in action? Lucy Salvage posts the same content to Facebook […]
Dan SleeData is always good to take a look at as it shows an ever changing landscape. Here, the Global Web Index report gives some useful social media data that’s relevant for 2021. You can download your own copy of the report here. The impact of the pandemic When the pandemic started, social media bucked a […]
Dan SleeLandscape It’s a few days after lockdown restrictions have been eased in England and people have taken to the parks in numbers. They’ve met-up with friends and family and they’ve drunk a few cans and eaten a few barbeques. The aftermath has been piles of rubbish. On the BBC Radio 4 Today programme on Monday […]
Dan SleeWith more people needing support, good service is more important than everEnergy is an essential service and people should be able to expect an accurate bill, be able to contact their company easily and get help when things go wrong. During the pandemic, more people are finding themselves in need of support, with around 2 million […]
We are Citizens Advice - MediumServices not solutions#FixThePlumbingBear with me on this analogy. It does work if you squint and tip your head sideways a bit…Since getting our heating and hot water sorted we’ve been enjoying daily baths in our new house, focusing on how lovely and warm the water is and how big the bath is. Sometimes we’d mention how […]
Stories by Neil Lawrence on Medium4 people tell you what they love about working hereWe believe Citizens Advice is a great place to work — and we want to show you why.We asked 4 people from across the organisation to tell you what they love about working here. Here’s what they said …Making a difference, SarahWith people’s lives and livelihoods hit hard by the pandemic, […]
We are Citizens Advice - MediumThe move to a reasonable percentage of the population working from home was sudden and unplanned, for very good reasons, and the ensuing discussion that started almost from day one around both the benefits and disadvantages continues.There are two things to remember when contributing to the debate.Firstly, and similar to almost every other topic, your […]
LG/WWWPeople need peopleI’ve often found as you approach a holiday, the nearer you get to your last day, the more you NEED that holiday. It’s almost like your mind sets a tolerance limit for what you can take in the knowledge that you’re counting down to meeting it.As we approach what may be the return to life […]
Stories by Neil Lawrence on MediumCatching upI feel bad for missing a few weeknotes lately. My air source heating obsession got the better of me, but now I have faced my nerdiness, letting pass over me and through me, I am in a less geeky place. Kind of.So what have I missed?Making probationWell, I passed my probation. Which was nice. I mean, […]
Stories by Neil Lawrence on MediumWhat do we do, who are we for and how do we do it? Being a big organisation that spans across England and Wales, we realise you might have some questions about us. We’ve got you covered with the answers you need to know…1. What do we give advice on?You can come to us for all sorts […]
We are Citizens Advice - MediumI find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to. Digital Inclusion Toolkit: now live Leeds and Croydon Councils recently won central government funding to create a comprehensive and collaborative how-to guide […]
Dave BriggsAs part of an occasional series, here’s a video of a conversation I had today with Kit Collingwood, Deputy Director for Digital and Customer Services at the Royal Borough of Greenwich. Kit shares some great insights and has some really interesting views on digital transformation in local government, so I really do recommend you watch […]
Dave BriggsFebruary is a short month, of course, but this one seems to have lasted for ages! Perhaps the impact of lockdown. The month started with snow, and we had a good amount here in south Lincolnshire, enough for Ruth and I to make a pretty good effort at a snowman. It’s interesting, I think, that […]
Dave Briggs