A summary of the first day of UX Scotland 2018. Day 1 Speakers Peter Fossick – Designing services using DesOps in the Industrial Revolution 4.0 Whitney Trump – Thoughtful growth: designing experiences for Instagram’s new and next users Soren Engelbrecht – How to create a user-centered ‘digital ecosystem’ across devices Christina Li / Rachel Liu […]
Irene's blogAll video is no the same… it really does depend on what channel you are looking to post it to. Where your audience is should frame what channels you are looking that. In turn, those channels should have a big say in how long your video should be. So, if you are aiming at people […]
Dan SleeIt’s a fascinating time to be a comms person… new tactics emerge and old ones fall away. But like anything, your decisions should be driven less by the shiny and what will get you results. So, Facebook Live. It’s something I’ve been fascinating by for some time. The idea is quite simple. You post to […]
Dan SleeI recently did an introduction to Agile training session for the development team at Digital First. We’ve used agile practices for a while but I wanted to put what we do in context. As with most training sessions the first thing to do was to define what we are talking about, in this case – […]
Digital FirstIt’s time to reconsider the SaaS model in a modern context, integrating developments of the last nearly two decades so that enterprise software can reach its full potential. More specifically, we need to consider the impact of IaaS and “cloud-native computing” on enterprise software, and how they’re blurring the lines between SaaS and on-premises applications. […]
Dave BriggsWe’ve been thinking hard about how we can best make sure that we have the skills that we need to help Hackney continue to improve the services we provide for our residents and businesses.Having an in-house ICT and digital team means that we can be lower cost, more agile and service focused, and can avoid […]
bytherye - MediumWritten by Angeline SaundersonSo, following a 20+ year career working with or for children and young people across the public and voluntary sectors, I have had a serious career change; I am now part of a Digital Team as a business analyst, currently working with FutureGov supporting end user service redesign. I am quickly learning […]
North East Lincolnshire Digital - MediumRight now, there is growing interest in the role that learning can play in organisational change, but we are starting from a place where learning is seen as separate to the practice of work, and also something different from more operationally focused knowledge sharing. Original: https://postshift.com/bridging-the-digital-skills-gap-in-the-digital-workplace/
Dave BriggsThe digital commons has become a common problem, clogged by disinformation, stripped of privacy and squeezed by insatiable shareholders. Online propagandists stoke violence, data brokers sway elections, and our most intimate personal information is for sale to the highest bidder. Faced with these difficulties, big tech is increasingly turning to Wikipedia for support. Original: http://www.wired.co.uk/article/wikipedia-google-youtube-facebook-support
Dave BriggsUnderstanding the advice needs of people with mental health problems in WalesAt Citizens Advice, 49% of all clients we see in Wales have a long term health condition or disability. The most common of these is problems with mental health.I just can’t fill out the online forms quickly enough, they always timeout, I get more and more […]
We are Citizens Advice - MediumInterview with Cennydd Bowles.
Irene's blogHow accessibility testing helped us improve our advice tool for all our advisersWe’re building a new way for advisers to navigate our content at Citizens Advice. We’ve talked before about how we’ve been developing this product to make sure it meets our advisers’ needs.In May, we tested this product with advisers with a range of accessibility […]
We are Citizens Advice - MediumI’m really excited to attend this year’s UX Scotland. There will be a couple of ‘firsts’ for me: first time in Edinburgh, and first time at the conference. I will be live blogging on Twitter (follow the #uxscot hashtag) and then adding more detailed content here, later. For now, this is what we have to […]
Irene's blogShow and TellWe all love sharing and talking about our experiences. And what’s the most common way to do this? Word-of-mouth. We can all remember at least one TV or radio advert where a friend tells another friend about a product or service and another one and another one ( DJ Khaled pun unintended). And we […]
North East Lincolnshire Digital - MediumWhat it means for you — and why we think it’s important to get involvedThe Post Office has lots of experience engaging local communities. Over the last 6 years it’s made changes to over 7,500 branches, including moving 2,000 to local retail stores. Each time it’s moved a branch, the Post Office sought feedback from the local community […]
We are Citizens Advice - MediumWhenever I read that a council is reaping the benefits of a digital transformation programme I go to their website and use one of their basic services. I go through the process to report a pothole, to apply for a new bin, or something similar right up until the point I would have to submit […]
LG/WWWBack in March I had the opportunity to attend the fifth Service Design in Government Conference. The event was over three days and was a hands-on practical conference that drew on an international audience of top Service Designers and world leading speaking leaders!I felt excited about the three days ahead.The venue was impressive at the John McIntyre […]
North East Lincolnshire Digital - MediumWho can spare a couple of hours out the office helping 10 year olds think about their future city? Yes please said lots of us. Giving back to the community is a core part of what working for Brighton & Hove City Council is about. Lovely place for a City Hack The Digital First team […]
Digital First“A bad system will beat a good person every time.” W. Edwards Deming
Stories by Kelly Doonan on Medium