It’s so simple and conversely so huge. Understand what matters to citizens, and what they need; then design a system to meet that need in a way that makes sense to to the citizen. Design a system that can respond well to variation and where everyone can continually learn and iterate. That’s all local government […]
Stories by Kelly Doonan on MediumBuilding positive feedback loops for staff is critical. You can say you will do things, but your staff will not ‘hear’ you until you actually do something and make it real.
Stories by Kelly Doonan on MediumI don’t tend to blog about tech news as there’s already a whole pile of useful new sites that do that job well. However, the exception is news from Mashable that could really change how people can connect with Facebook groups. Facebook is trialing the ability for a page to join a group. This is […]
Dan SleeBrilliant. Hope it goes well.
Stories by Lesley Thomson on MediumIf there’s one thing I can tell you it’s that Facebook groups and pages in a local area are huge. Not just a bit huge. A lot huge. For the last 12-months I’ve vanished into a worm-hole of research looking at the digital footprint of the platform in an area. Braintree in Essex is the […]
Dan SleeThe 3 big questions for the governmentPolitical parties, think tanks and charities continue to debate the future of Universal Credit. Despite the proposed solutions often being radically different, there’s a fairly broad consensus that more changes need to be made.Once the rollout is complete, 7 million households will receive the new benefit. It has to work […]
We are Citizens Advice - MediumI started writing this post as an email response to a friend, but about halfway through writing I realised that it was morphing into ‘something else’. I think that something else is a call from my heart to my brain. Life is short and strange and difficult. And it’s too short and strange and difficult […]
Stories by Kelly Doonan on MediumFour weeks ago in mid-September, we released the new school application form for live applications. Its release was a milestone for Digital First. It’s the first product we’ve made that has completely replaced another. We built it in response to feedback we were getting from customers. They were telling us that the existing application portal […]
Digital FirstWritten by Dave FergusonPart 1 out of 2Alex Knight on UnsplashWhat is a smart city or community?Well, there is no fixed definition, it means different things for different places.There is something about the connectivity and infrastructure, how we use it and make it available to everyone. The quality of our networks vary nationally, but we are investing heavily […]
North East Lincolnshire Service Design - MediumWe are taking stock and looking toward the future at the moment. Digital First won’t be here forever and we need to start sharing our knowledge and embedding our learning now so that the kind of work we are doing carries on. At one of our Product Manager meetings, we discussed some common themes causing […]
Digital FirstWritten by Yvonne VermeerschMalte Wingen on UnsplashI have worked in customer services for many years latterly managing our contact centre, so have a great insight into customers behaviour, “needs” and “wants”. Recently I joined the Digital team as a business analyst, identifying opportunities for service improvements, resulting in cost reduction and efficiency, by developing innovative ways […]
North East Lincolnshire Service Design - MediumI was a bit bemused a year or so ago when I heard that podcasts were all the rage. I’d frankly forgotten about them, thinking them a thing of the 2000s, back when we all had iPods. (God, I miss my iPod. The black one with the clicky wheel. And all the music I’d painstakingly […]
UtoPRTraditional agile working didn’t fit our needsAt Citizens Advice, we’ve been thinking about how to take the next steps for our digital approach — like dropping the word ‘digital’ and working together to fix shared problems.We’ve recently moved from a purely ‘digital’ to a customer journey team. This is made up of a number of multidisciplinary teams of […]
We are Citizens Advice - MediumWritten by Alex MihaiI am going to put my hands up and admit it! I had no idea what agile was when I started working in this way. I remember in my first week my brain just exploded in trying to take everything in. And, not to mention that all sorts of lingo was thrown at […]
North East Lincolnshire Service Design - MediumGiving people the right tools to build the future of our service togetherThis year we’ve been talking a lot about building the future of Citizens Advice.Part of looking to the future means giving our people the right digital tools to make day-to-day work easier and more efficient. This means we can concentrate on helping the millions of […]
We are Citizens Advice - MediumOne of the drivers for the work we have been doing at Adur & Worthing is to get to a point where we have good quality, readily accessible data. We are building and maintaining lists or registers which we hold once in our platform and use many times in a range of digital services. These […]
Stories by Paul Brewer on MediumLGSS Digital Blog Service design for local government Cheryl Doran Head of Digital Agility in a digital age If you haven’t had chance to complete our Digital Native or Digital Dinosaur quiz – please use this link <insert link> Read almost any modern management theory and it will tell you that employees need to be […]
LGSS DigitalSome new regulations have quietly come into force that will have a big impact if you work in public sector comms. They’re from the people who brought you GDPR but this time with a less snappier title. The full title is Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. So, for […]
Dan SleeHere are my rough and random thoughts on LocalGovCamp 2018, published less than 24 hours after the end of the event.As usual Nick Hill, put on another great event with help from other LocalGov Digital members. Although 2018 was probably the best attended LocalGovCamp I've been to, a noticeable trend since 2015 that became very […]
LG/WWWOriginal: https://kingstonrichard.uk/blog/coding-for-low-code/
Dave BriggsWe first talked about updating the service standard around a year ago. Since then, we’ve talked to hundreds of people in central and local government. It’s still a work in progress, but we think we’re getting close to a final draft which supports the government’s ambition to deliver joined up, end to end services that […]
Dave Briggs