The next government needs to make the benefits system work for everyoneTo ensure all claimants have adequate income securityOur benefits system exists to help people during times of need. It supports people who are looking for a job or are in low-paid work, parents who need help with the cost of bringing up children and disabled people […]
We are Citizens Advice - MediumI thought I’d write a long post about what you can learn from the 2019 General Election. I scrapped it and ended up with this short one. If you’re being a dick without ethics, stop it. If you’re not being a dick without ethics, don’t start. Nailed it. Thanks for reading. Picture credit: istock. […]
Dan SleeAnd looking forward to the future of adviceOn 18 and 19 November 2019, over 850 delegates from across the Citizens Advice service descended on Manchester for our 80th birthday annual conference.For everyone, for 80 yearsFor 80 years, we’ve been providing advice for the people who need it. But we couldn’t do what we do without our incredible […]
We are Citizens Advice - MediumAs Google starts to provide more and more answers and content directly in their search results page (SERP) anyone with website traffic objectives or measures in their digital strategy needs to take a fresh look. While fewer than half of all Google results end with a click there’s still an opportunity for your organisation to […]
Sarah LayI joined the council just over a month ago and, as with any newbie, I’m having to get to grips with numerous things such as: the journey to and from work – how to avoid the A322finding my way around the building to where teams sit – and finding my way back to my desk! […]
Bracknell Forest Digital ServicesFrom Start-up to Scale-up The highlight of my week was co-presenting Thursday’s HackIT strategy show & tell along with Cate, Henry and Matthew. We talked about the progress we’ve made as a service and how we plan to evolve our approach moving forwards. Sometimes ‘strategy’ can seem a bit nebulous and disconnected from day-to-day realities, […]
bytheryeReflections Ah, LocalGovCamp. It went well, I think, despite (perhaps because of) the fact that I missed the social bit the night before due to a spot of, ah, gastric issues. This meant I turned up fresh as a daisy and was able to concentrate. The sense of community is strong still with LocalGovCamp and […]
Dave BriggsWhen speaking to people about Facebook Ads one of the questions I get asked the most is ‘what should my budget be?’. The average small business spends between $1000-$2000 per month on Facebook Ads but minimum spend is just £1 per day so even the most frugal of budgets can afford to consider it in […]
Sarah LayIntroducing our new Innovation LabI’m the Head of the Innovation Lab at Citizens Advice. When I first joined, lots of people would ask me “is it an actual room?” and “do you wear white coats?” Fair questions, but no, and no. The only thing we have in common with a white coat lab is our […]
We are Citizens Advice - MediumOh, the weather outside is frightful… and you’re wondering what to get for the PR, communications or social media whizz in your life. Here are some suggestions for your to buy the comms, PR or digital person in your life or maybe just for spending Amazon vouchers on. For the mobile phone owner You’re at […]
Dan SleeEveryone knows the story of the three little pigs and the big bad wolf and the huffing and puffing. One little pig had the straw house and the wolf blew it away and ate the pig up. The second little had a house made of wood and suffered the same fate. The third little pig […]
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LGSS DigitalSenior Managers’ Network On Thursday morning we had the latest get together of the Council’s Senior Manager Network. These are always useful events, providing the opportunity to catch up with colleagues and discuss cross-Council initiatives. As well as useful updates on the corporate accommodation programme, the Council’s communication strategy and the introduction of name blind […]
bytheryeThere might be a very small reason holding your digital services back from making cost savings or generating revenue for your organisation, while also causing damage to your brand: micro-copy. What is micro-copy? Micro-copy is the small bits of transactional content which help people to understand how to use your digital services or website, what […]
Sarah LayNOTE: Please excuse the format of this, it is from my speaking notes for the Public Technology Institute Fall 2019 CIO Leadership forum. I was asked to speak, briefly, on IT compliance. I figured what the heck, make a blog post out of it. Managing IT Compliance Policy and PrivacyIT Compliance can be an enabler and […]
CIO Musings - Life as a Public Sector CIOI may publish these on different days, but will always title them as the Friday of the week they cover. Reflections It’s LocalGovCamp this week, 10 years after the first. A rather different event than that one – it’s a weekday, it has an agenda. But that’s just an indicator of where we are these […]
Dave BriggsWe’re excited to have been a part of a successful bid to the Local Digital Fund run by Ministry of Housing, Communities and Local Government (MHCLG). Working with Croydon, Bracknell Forest and Oxford City councils, the discovery project aims to improve code-sharing between councils. We’ve been sharing our Drupal website code with Croydon Digital Service […]
Brighton & Hove DigitalLGSS Digital Blog Service design for local government Adele Gilpin Digital Business Analyst The Social Care Digital Innovation Programme The Local Government Association, in collaboration with NHS Digital, funded a 6 month discovery phase to help Cambridgeshire County Council answer the following question: How can digital tools and technology enabled care (TEC) be used to […]
LGSS DigitalDigital, strategy and architecture Working together to make things right Leadership meeting, November 2019 Every 4-6 weeks, a bunch of us meet up to talk about what’s going well, what our blockers are, and how we could improve things in digital, strategy and architecture. We’ve decided to publish our minutes, so we can be open […]
LGSS DigitalAway day On Friday last week we had our regular quarterly Divisional Management Team away day, kindly hosted by colleagues at Addaction (one of the UK’s leading drug, alcohol and mental health charities) in their Clerkenwell offices. Once again, I found it very useful to step away from the day to day hurly burly and […]
bytheryeInspired by Annie, here goes. Format open to change as things progress. Reflections Mood has been a little low this week. Am getting over a cold – nothing lethal – which has left me a bit tired and meh. In order to sleep I imbibed Night Nurse for probably too many nights in a row […]
Dave Briggs