Can’t believe you only did 30 mins prep as you seemed more prepared than any of the other sessions I went to. Ever.I’m still thinking about this exercise a day later and how I can use it in the workplace. Surely a sign that its had an impact.And to have my legs immortalised on Medium….
Stories by Neil Lawrence on MediumMaking sure we get the basics right — and looking to new ways of workingI recently joined Citizens Advice as Head of Data Science. It’s a new role, and its creation reflects the scale and ambition of what we’re trying to achieve: to transform the way the organisation works with data.We’re starting from a position of strength. No one […]
We are Citizens Advice - MediumIt’s the time of year where plans are being made, strategy refreshed and bids for budget brushed off and one of the most common projects is a website refresh. Rightly so – as user expectations, technology and behaviour change the site you lovingly put together even a couple of years ago can probably be better […]
Sarah LayNow the Electric Vehicle Energy Taskforce has published its final report, there are important steps to be taken by industry, government and regulatorsToday, the government’s Electric Vehicle Energy Taskforce published its final report. The report summarises work by almost 350 organisations, including Citizens Advice, all trying to ensure that the electricity system in Great Britain […]
We are Citizens Advice - MediumI was asked recently what the best way to embed new ideas was, ‘a bar of chocolate’, I replied. Why chocolate? Because if you put up a bar of chocolate as a prize to encourage people in the team it seems to inspire people to great heights and I’m not even joking. The first time […]
Dan SleeLGSS Digital Blog Service design for local government Kat Sexton Digital Services Architect Mental Health Hack – Co-production at work Mental health is important to people, and a lot of people struggle with their mental health at some point in their lives. That is why it is crucial that mental health services; whether clinical, social […]
LGSS DigitalAs mentioned in this post, I have started to find some time to read a bit more, and to bookmark useful stuff. Here’s what I have found in recent days (if I am honest, less than I would have expected – although maybe the time of year is to blame for that). The coming storm […]
Dave BriggsHow suppliers can deliver better customer service in this rapidly changing marketThe energy market has often struggled to deliver a good level of service and fair prices.This week regulators published a scorecard showing energy ranked bottom on customer satisfaction compared to sectors like banking, telecoms and water. Persistent overcharging of loyal customers led the government to bring […]
We are Citizens Advice - MediumOne of the most frequent questions I’m asked is ‘how do you manage to fit everything in?’. Between running a record label, working as a digital consultant, writing as a journalist and author, occasionally making some music myself, having a family and, you know, life stuff – how do I get everything done. The answer […]
Sarah LayThere’s something rather exciting about researching for the new iteration of a workshop. New research is new data and new numbers and a further shining of the light of where we are and where we’re headed. I deliver Vital Facebook Skills sessions with Sarah Lay and I’m proud to do so. They look at how […]
Dan SleeTurn the clock back six or seven years ago and video was the expensive nice-to-have tool in the comms toolbox. Wind forward to 2020 and its clear that video has become the essential asset that needs to be tucked into every team’s skill set. There’s been a perfect storm with video. Austerity has trimmed budgets. […]
Dan SleePhoto by NordWood Themes on Unsplash A short reflection on the year, and some thoughts on what I need to be doing better in this new year (and decade!). The last year has been pretty good, I think. It’s certainly gone by quickly. Work has been good – intense, but good. Much bigger organisation than I have been […]
Dave BriggsHere we go then…a New Year means refreshing goals and focus for the 12 months ahead. Yes, it’s a nominal thing but I quite like the marker of a New Year to reflect and renew – but goals not resolutions are the thing. My word of 2020 My word of 2020 is ‘flow’. For me […]
Sarah LayWith 2020 rapidly approaching, it’s a time for reflecting on what we’ve done over the past year. Looking back, it’s been a busy year. It’s also been one full of changes for the team with members leaving and new ones joining. We’ve put together a list of all the memorable moments and work from the […]
Bracknell Forest Digital ServicesThinking hard about the direction we take for mobile phones In the summer I referred to the thinking that we’ve been doing to look at how we might change the approach we take for providing mobile phones. We’ve been developing ideas based on shifting away from providing a standard corporate offer towards extending access, reducing […]
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