Last Wednesday, my chum Nick Hill and I ran a rather silly virtual event – the ‘digital dream yurt’. It’s an informal get together where people involve in digital and change in public service can get together on a Zoom call and share ideas and experiences around a particular topic with the inside of a […]
Dave BriggsI’ve always said that human comms is something you can spot but can’t really manufacture. It’s about being human and responding with warmth and without polish. One clip this week during the US Presidential campaign caught my eye. In it, the son of a man shot dead at a school shooting breaks with convention and […]
Dan SleeSome Things Change, Some Stay the Samehttps://medium.com/media/39c1a3571e0b03d2201631c9fc0f53e6/hrefThe big ‘new’ thing this week (for me and for everyone here) was the kick-off for our new customer platform project, which I’m very excited about as it means working with a supplier with an approach I believe in. I’m still not sure if the ink is completely dry on […]
Stories by Neil Lawrence on MediumPublic sector communications and PR people in the pandemic say they have endured verbal abuse, stress and a lack of leadership. But they are buoyed by a strong sense of working for the common good across police, fire, NHS, central and local government. That’s the top lines from more than 450 people from across the […]
Dan SleeThis may be a winter unlike any we’ve seen before — it’s vital the right support and protections are in placeIt’s getting to that time of year again — the weather gets colder and the heating goes on again. But, this winter, the coronavirus pandemic means energy consumers are facing some new and unprecedented challenges.Here, at Citizens Advice, we’ve identified […]
We are Citizens Advice - MediumOur services across England and Wales are giving #AdviceAtHomeLast week local Citizens Advice services came together on Twitter to show how they’re still helping those who need it.Here are some of our highlights…Helping people find a way forwardFrom applying for blue badges to annual leave advice, local Citizens Advice are supporting clients on a wide range of issues. — @ArunchiCA — @ManchesterCAB — @CroydonCAB — @Harrow_CAB — @CAWestSussex — @ArunchiCA — @CAWestSussexAnd […]
We are Citizens Advice - MediumWhy Ofcom and Royal Mail should put people’s needs at the heart of our postal services.Today we’ve seen Royal Mail rollout parcel collections from the doorstep — responding to people’s needs as e-commerce continues to boom. As the consumer champion for post, we welcome changes like this which put people’s needs front and centre.Recently, you might have seen […]
We are Citizens Advice - MediumHow is your pandemic? I’m struck by the fact that there are many answers to this. If you’re in-house the chances are you’ll be run ragged and struggling to keep up. I feel for you. Me? I spent the first few weeks ill with low grade COVID-19 and it’s taken months to get back to […]
Dan SleeA New Career in a New Townhttps://medium.com/media/94e02ce7b75751270c0af4fe37569a0a/hrefAfter a long stretch at one place of work you build up a network of peers, you know where to get answers, what makes people tick. A sort of protective armour of knowledge and reassurance. I’d forgotten what it was like to start somewhere new and lose all that. A […]
Stories by Neil Lawrence on MediumMy plan to pick some specific, doable tasks at the weekend to deal with my ‘six months of pandemic’ slump was nearly derailed by uncooperative radiator fittings. But I channeled some HackIT thinking and went for ‘minimum viable central heating’, swapping out valves I didn’t trust with ones I could, so we were able to […]
bytheryeWell, the equinox has passed and the autumn is with us. Where actually did the summer go? Partly because I’ve been distracted by all of the things (to quote @Cate) and partly due to trying to be a little kind on myself with what I attempt to cram into the time available, I’ve let my […]
bytheryeAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… My professional goals and progress toward them: Letting Go – no update from last month really but actively noticing what I’m saying […]
Sarah LayEarlier this year I reviewed cookie consent on our public website. This was in advance of an audit of the council by the ICO (Information Commissioner’s Office). I discovered that whilst we met most of the requirements, we fell short of full compliance. This came as a bit of a surprise and it spurred me […]
Colin StenningWhere an earth did the last 4 months go? I certainly didn’t go anywhere, other than to the end of the garden and back! But, here we are in August with summer in full swing. The last time I wrote a blog post was back at the start of April, which means there’s 4 months […]
Bracknell Forest Digital ServicesEarlier this year I reviewed cookie compliance on our public website, prompted by an audit of the council by the ICO (Information Commissioner’s Office). I was asked to review our approach to cookies on the website and our compliance with Privacy and Electronic Communications Regulations (PECR). I discovered that whilst we met most of the […]
Bracknell Forest Digital ServicesAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… My professional goals and progress toward them: Letting Go – no update from last month really but actively noticing what I’m saying […]
Sarah Lay