Success depends on your audience and what you want to testThe digital team at Citizens Advice has spent the last few months working on a service to help vulnerable consumers access free support from their energy supplier.One of the biggest barriers with the current application process is the complex and intimidating content.We met a broad range […]
We are Citizens Advice - Medium…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and in the public interest and in the public spirit. Original: https://medium.com/new-york-magazine/there-is-no-public-internet-and-we-are-the-closest-thing-to-it-54aa63adc2e2
Dave BriggsMuch of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there. Original: https://medium.com/@antlerboy/what-is-commissioning-c77b5983bc12
Dave Briggs3 ways local Citizens Advice are providing practical help to stop health problems caused by the coldEveryday we see people struggling to heat their homes. In 2017, 400,000 of our clients said they weren’t able to keep their home warm enough. A cold home puts your health at risk.Practical help, like getting access to cheaper energy tariffs, […]
We are Citizens Advice - Medium3 ways local Citizens Advice are providing practical help to stop health problems caused by the coldEveryday we see people struggling to heat their homes. In 2017, 400,000 of our clients said they weren’t able to keep their home warm enough. A cold home puts your health at risk.Practical help, like getting access to cheaper energy tariffs, […]
We are Citizens Advice - MediumSuccessful digital transformation in the public sector requires a significant shift in mind set from all employees to generate the best possible return for citizens. Councils also need to work together to generate ideas and platforms, which can then be shared across local government. Original: https://government.diginomica.com/2018/04/23/cdo-scottish-local-government-digital-office-martyn-wallace-creating-shareable-platforms-local-government/
Dave BriggsYesterday I joined a large group of people whose idea of the best way to spend a beautiful sunny Saturday was to gather together in London’s City Hall and discuss ideas for ways that London can get the most out of the opportunities that ‘smart city’ developments offer.I found it a really interesting and useful […]
bytherye - MediumBooks, wine and road signs I was having a chat with Dan Blundell the other day about appearance and quality and how we are biased towards things that look good. A couple of weeks ago, Dan gave me a collection of books, so I was thanking him and saying it had been a while since […]
Digital ServiceWelcome!Hello, hello and welcome to our new blog! Our blog will give us a unique opportunity to share news, updates and interesting content, while also offering a place for us to interact with you. If you are wondering what you can expect from the content you find on our blog, read on.Our blog will allow us […]
North East Lincolnshire Digital - MediumHuman-centered design is a creative approach to problem solving. It's best done in a team as it actively promotes sharing knowledge and ideas, speaking to real people and reams of post-its! In January, Kat and I worked with colleagues from the Transformation team in Cambridge on a eight-week course run by +Acumen and IDEO.org in order to […]
Digital ServiceFor a while I’ve been noticing that social media admins have been drawing a line in the sand. Rather than letting fake news drift and look the other way people have been being proactive. ‘That’s wrong and here is the answer,’ the approach runs. This post from Gateshead Council is marvellous shooting down an elaborate […]
Dan SleeMany posts on this blog are about products Digital First creates from scratch. We find out new user needs, and often conclude that it’s easier, cheaper and better to build for ourselves. I wanted to write about an example where we haven’t done that, and why it’s still a great fit for us. Brighton & […]
Digital FirstBack in the olden days video online was so simple… chucked it up onto YouTube and share the link. Those days have long gone. The web is a different place and people use different channels in different ways. On Twitter and Facebook where you scroll through your timeline your attention span is shorter. On […]
Dan SleeWhat digital isn’tWe’re now 6 months into the digital programme and we are reflecting on how far we’ve come in that time and what difference we have made so far. And let me tell you it has been a very interesting journey indeed. We’re now really clear about what digital isn’t!We are constantly challenging ourselves about doing […]
North East Lincolnshire Digital - MediumIf you want to feel really good this Easter, here's a 2 minute exercise that will make you grin your face off. Ingredients a willing participant (yourself or a low-in-confidence friend) a pen some paper Ready? .... Let's go. Instructions Think about a great leader. This could be someone you know like a friend or colleague. Or a world leader like […]
Digital ServiceHi, my name’s Jim and I am the Delivery Manager at Digital First. It’s my job to ensure that the Digital First ship sails smoothly so we can deliver a wide-reaching, diverse range of digital services to Brighton and Hove residents. When I joined the Digital First team in December 2017 I was surprised to […]
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