At Citizens Advice, our services must be accessible and inclusive, whatever a person’s situation is. In 2018/19, 42% of the people we helped reported that they had a long-term health condition or disability.We know we could be doing better in this area on our public website, as well as the different products for advisers and […]
We are Citizens Advice - MediumThe 2019 General Election was one marked by a series of trends and Facebook groups was amongst them. The growing role that Facebook groups has played I’ve blogged about before here. I’m a member of several Facebook groups across the country and things ranged from the carefully considered to the hugely fighty. BBC Trending caught […]
Dan SleeWorking in partnership I really enjoyed last Thursday’s #HackIT strategy show & tell, where Tom who leads our records management team joined up with colleagues from Revenues & Benefits to talk about the work they’re doing together to look at ways that we can help them with managing the records they hold in their service. […]
bytheryeSmart meters are creating new possibilities for energy tariffs — but customer protections must still come firstLast weekend, thousands of households were paid to use energy as wind farms generated high levels of renewable power. Customers were encouraged to use additional energy in certain overnight periods — and were paid up to 5.6p for every kilowatt-hour of electricity used.The arrival […]
We are Citizens Advice - MediumThis blog post is part 2 in a series of 3 about how we’re ensuring our adviser content has the right level of detail. Read part 1 for more on why we’re focusing on this issue.Over the past few months, we’ve been working closely with our advisers to understand the detail they need from the content […]
We are Citizens Advice - MediumI’ve not posted one of these for three weeks, which perhaps is something I should apologise for – although I am hardly inundated with demands for one. The bonus is that in covering three weeks in one note, I actually have some things to say. Also, I have fiddled slightly with the running order, see […]
Dave BriggsIt’s the last few days of the 2019 General Election and I’m mapping the trends and techniques of the past few weeks. Remember the Barack Obama ‘Hope‘ image from 2008? or ‘It’s The Sun Wot Won It‘ frontpage? Or the Saatchi ‘Labour isn’t Working‘ poster of 1979? All winning images that reflect the prevailing influence […]
Dan SleeFacebook is one of the central places in the UK where people to spend their time online. The digital Parish Pump of Facebook groups is where the places people chew the fat, get their local news, gossip, rumour and information. If a fire breaks out, it’ll be a Facebook group where the news gets broken. […]
Dan SleeWe’ve spent the last couple of sprints in the Define stage, following the Discovery and are currently in the first sprint of the Develop stage. This is what we’ve been doing.“How might we..?” workshopUser needsOur analysis of the user research helped us identify around 20 user needs for the service. These are statements describing what different users […]
North East Lincolnshire Service Design - MediumReflections on working in the open Henry is currently leading some work to refresh our ‘HackIT Manifesto’ so that we can make sure that it continues to provide a useful guide for the way that we work together across our team. I took a little time to scan over the thoughts that people have shared […]
bytheryeAPIs and awards The highlight of my week was hearing that Rashmi, Selwyn and Matt were bringing back another HackIT award! The Dev team’s work on APIs as microservices won the iNetwork award for innovation, recognising the team’s contribution to changing the way that we deliver digital local services fit for the internet age: The […]
bytheryeYOUNG PEOPLE AND THRIVEWhat young people need in order to thrive is a question that we are setting out to discover in Worthing. In the past, our focus has often been on what doesn’t work, the problems that young people face and what needs to be done in order to fix them. Now we want […]
SameRoom.As Google starts to provide more and more answers and content directly in their search results page (SERP) anyone with website traffic objectives or measures in their digital strategy needs to take a fresh look. While fewer than half of all Google results end with a click there’s still an opportunity for your organisation to […]
Sarah LayI joined the council just over a month ago and, as with any newbie, I’m having to get to grips with numerous things such as: the journey to and from work – how to avoid the A322finding my way around the building to where teams sit – and finding my way back to my desk! […]
Bracknell Forest Digital ServicesReflections Ah, LocalGovCamp. It went well, I think, despite (perhaps because of) the fact that I missed the social bit the night before due to a spot of, ah, gastric issues. This meant I turned up fresh as a daisy and was able to concentrate. The sense of community is strong still with LocalGovCamp and […]
Dave BriggsWhen speaking to people about Facebook Ads one of the questions I get asked the most is ‘what should my budget be?’. The average small business spends between $1000-$2000 per month on Facebook Ads but minimum spend is just £1 per day so even the most frugal of budgets can afford to consider it in […]
Sarah Lay