The week is running away from me, so this is a briefer weeknote than normal to make sure I keep on track. Learning from the housing neighbourhoods team I took some time last Monday morning to get out and about with a colleague from the De Beauvoir and Queensbridge neighbourhood housing office. I find opportunities […]
bytheryeThis week we finished the first stage of a project with our colleagues in Council Tax. This has been road testing a new approach to working with services to find solutions to customer problems more quickly. Auditing our content We had already decided that a major project for the next two years was to review […]
Oxford City Council: Digital Development BlogFollowing government plans to decarbonise and its recent net zero targets, the proportion of households on heat networks is expected to rise from 2% to 1 in 20 by 2030.At Citizens Advice, people often call our consumer helpline as they’re experiencing a range of problems related to heat networks.Today we’ve published a report about the experiences […]
We are Citizens Advice - MediumLGSS Digital Blog Service design for local government Adele Gilpin Digital Business Analyst Welcome to the virtual gallery! How might digital tools and technology enabled care (TEC) be used to increase the independence of adults with learning disabilities? This is the question we are focusing on for the Social Care Digital Innovation Programme (SCDIP). Within […]
LGSS DigitalIt’s long been a hunch the public sector would collapse if it wasn’t for good will and free overtime. None more so than in comms teams. That extra comms plan? Take it home, stay a little longer, work through lunch, just do a bit on Sunday night to make the week easier. It’s all been […]
Dan SleeBracknell Forest Council is undertaking a major transformation programme – reshaping how our services are delivered as we respond to the financial challenges facing local government. We are looking to recruit an experienced web application developer and two experienced web content professionals to help improve and extend the range of digital services that we provide […]
Bracknell Forest Digital ServicesBrilliant post. My reflection is that if we’re taking away the unhelpful ‘manufacturing’ type restraints which stop us from dealing with complexity and variety well, we need to replace them with something else which will hold us safe in practice. We’re testing using a set of principles developed by staff in the work designed to […]
Stories by Kelly Doonan on MediumBureaucracy Hack Wednesday saw the first OneTeamGov Bureaucracy Hack take place at the Tomlinson Centre. I was pleased to have the opportunity to join the event and meet up with a wide range of public servants from across central and local government (and also some folk from the supplier community) who wanted to look for […]
bytheryeI've been thinking about, doing, and sharing collaboration in the public sector for around fifteen years. One thing I've learnt in this time is that things go in cycles, and different people will try and solve the same problem, the same way, over and over again.This week the Local Government Association (LGA) launched its Transformation […]
LG/WWWSometimes it’s easy to decide that things are too difficult to change, or that there are other priorities to tackle. Recently, a new member of our team challenged us about that, and it resulted in a nice bit of joint work to improve things. Our bin collection data setup An export from our waste management […]
Oxford City Council: Digital Development BlogAfter 11 years in public relations and having just turned 40, I have finally taken my first steps towards gaining a professional qualification by enrolling on the CIPR Professional PR Diploma. I am fortunate that my employer has agreed to invest in my development. That was never a possibility during my nine years in the […]
UtoPRLGSS Digital Blog Service design for local government Ben Thompson Lead Developer Data migration with Outsystems Outsystems is a low code platform with drag and drop functionality and scalable architecture. It’s great to use when developing applications while upskilling a team, or when you might want to reuse products or parts of products for different […]
LGSS DigitalAs one of the oldest social networks on the block, and with a niche audience of professionals, LinkedIn finds itself either liked or loathed and often overlooked. But with one of the highest engagement rates around and an openness about how their algorithm works it could be a star of your social media strategy if […]
Sarah LayThinking about skills Skills development was one of the main themes of my week. We’re getting positive signs of good progress with the work to develop digital apprenticeships across the core LOTI councils, with several councils moving forward to set up new apprenticeships later this year. This includes my former colleagues at Kingston and Sutton […]
bytheryeWe call this finding out: ‘where are our leaders heads at?’ and we’ve learnt (the hard way) that’s it’s absolutely critical. If you don’t understand this, anything you do afterwards will go nowhere.
Stories by Kelly Doonan on MediumA couple of times in the last few weeks the issue of abuse and trolls has come up and its made me think. The role of the public sector communicator online has never been easy but its made me think about pulling together in one place some of the ideas and strategies I’ve used. Have […]
Dan SleeWhy we’re calling for a national housing body for the private rented sectorThe private rented sector is an essential market for 4.7 million households. That includes 1.7 million families raising children — 3 times more than a decade ago.In response to its growing importance, the government has announced a series of reforms as part of its ‘new deal’ for […]
We are Citizens Advice - MediumFour years ago the idea of making short video with a mobile phone was radical and daring. Now, the skill has become mainstream and the work that comms people are doing day-to-day serves to inspire. Always take inspiration from where you can. The charity video or the BBC News package are just as helpful to […]
Dan SleeIn the early hours of the morning on Friday 7 June 2019 there was a three car crash on on the Westbound carriageway of the A4 near the Hammersmith Flyover in London. The Met Police, London Fire Service and London Ambulance Service were all in attendance at the fatal incident where one person died. As […]
Sarah LayLGSS Digital Blog Service design for local government Kat Sexton Digital Services Architect Best start in design thinking In January I wrote a blog post about Cambridgeshire and Peterborough’s Best Start in Life programme. We were just starting out then, gathering data and evidence to create a strategy to improve lives for children under 5. The […]
LGSS DigitalTaking a closer look at the government’s new scheme to help people with problem debtToday the government announced its new Breathing Space policy which will protect people in debt from interest, fees and enforcement for 60 days. For years we’ve been calling for the government to introduce protections for people struggling to repay their debts, so […]
We are Citizens Advice - MediumI was watching the beginning of the latest series of Big Little Lies. In it a young teen explains to her Mum why she doesn’t want to go to college: she wants to join a start up that is a for-profit organisation providing accommodation for the homeless. Obviously this was an effort to create a […]
Emma MulqueenySo, we may be a little obsessed about reducing the number of pdfs on our website. Lizzi has already explained the main reasons why pdfs are not the best way to present content. I found another! In the process of converting policy pdfs into webpages, I actually treated the content with the proper respect. I […]
Bracknell Forest Digital Services