It’s not often you see something that borders on greatness but the Sefton Council fostering video does just that. The 1 minute 13 second video is based on a lad called ‘Josh’ who explains why he is looking for a foster family. His name was changed to protect his identity. He’d like to feel like […]
Dan SleeA short while back a PR person got very animated that people in the industry didn’t know what the Barcelona Principles are. For the most part I’d be amazed if the majority know what they are. For the record, they’re a set of principles US and UK private sector PR people drew-up in the Spanish […]
Dan Slee4 team members share examples of a day in their livesCaroline, Rosie, Marini and Kayley from the policy research team at Citizens AdviceOur policy team at Citizens Advice works across a huge range of issues including debt, energy usage, the postal service and the benefits system. No 2 days are the same — one day we’ll meet MPs and […]
We are Citizens Advice - MediumTucked away on a corner of Facebook is a newly-published blog post about what makes a decent video on the platform. It’s well worth a look. Often social platforms will hide and leave it to guess work and experimentation as to what works on the platform. That’s fine if you have the time and resources […]
Dan SleeMy main area of focus this week was the finance review that we’ve been planning. I was pleased that our preparation helped us use the time we’d set aside really productively. Finance review I’ve mentioned in previous notes that we’d identified the need to do a deep dive into our finances. Changes in our team […]
bytheryeIt’s hard to think of an area of life where technology and data haven’t been part of huge changes over the last 10 – 30 years. Well rehearsed examples of that include travel, shopping and banking, where ease of access to doing transactions online is just part of a fundamental change to business models and […]
bytheryeHow we’re trying an anthropological approach to help design the support we provide our network of local charitiesLearning how to say anthropologicalI’m a service designer for Citizens Advice, but in 2016 I went part-time to do a degree in Anthropology. I was interested in what the study of culture could teach me about designing truly […]
We are Citizens Advice - MediumShortly after the 2019 local government elections in England, Dan Slee posed a question in his excellent article, why is it so hard to find out election results.I'd been meaning to write something about why the speed of data reporting (how quickly and frequently data gets updated and published) varies. and in doing this I can […]
LG/WWWFor many organisations being active on social media is a comms and engagement activity which has grown organically and is part of the daily to-do rather than something which gets a lot of strategic attention. And if your efforts are paying off, that’s great – but sometimes you need to stop and look around to […]
Sarah LayWellbeing at work (when your workplace is your home) and the experience of music listening… #weeknotes S06 EP13 – week ending 19 May 2019 Working on This week has been a sort out week – I’ve finally moved back into my home office (it’s been a stock room for the label for quite some time) […]
Sarah LayAnd what energy suppliers and Ofgem should do to helpIn 2018, we helped 43,232 people with energy debt problems through our local network of Citizens Advice services. This was a 12% increase compared with 2017. 48% of those we helped had a long term health condition or disability.In recent years the energy regulator, Ofgem, has reported […]
We are Citizens Advice - MediumA shorter week thanks to the bank holiday, but I don’t think the resulting weeknote is any shorter! Workforce development I joined an interesting discussion about Hackney’s workforce development strategy at the start of the week. This builds on lots of work that’s already been taking place, including: The Council’s award winning apprenticeship programme Our […]
bytheryeI heard this comment from a man at a service design event I attended a few months ago:“The group is made up of more than 50% women and yet the only people who are speaking are men. Can I request that the men don’t talk for the remainder of the session?”It’s a comment that has […]
SameRoom.The journeys we’ve been on, the trail still lying ahead… #weeknotes S06 EP11 – week ending 12 May 2019 Working on A highlight of the working week was the UnAwards Masterclass in Birmingham on Thursday. It’s always a huge privilege to go along and hear more about the work behind the winning entries from December’s […]
Sarah LayPhoto of a notebook and pen by David Travis on UnsplashWe have now completed the Discovery project, funded by MHCLG Local Digital Fund. It’s been a really interesting thing to work on and there have been some highs and lows along the way. We thought we should finish things off with a blog post about how […]
North East Lincolnshire Service Design - MediumThe Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018, came into force on 23 September 2018. It aims to ensure that public sector websites and mobile apps are accessible to all users, especially those with disabilities. It specifies that public sector websites will need to meet accessibility standards and publish an accessibility […]
Colin StenningAfter 49 in-depth interviews in three council areas - Adur & Worthing, Devon and Buckinghamshire - council partners are delighted to publish the research findings from OpenCommunity, the MHCLG funded project exploring the case for a community-based services data standard.Working with award winning service design agency Snook, and open data experts Urban Tide, the report […]
SameRoom.