I’ve seen a number of people posting ‘This is how I work…’ blog posts recently and in a recent conversation someone mentioned that it was helpful to understand how colleagues prefer to consume information and get their work done. That’s made me wonder whether it might be something that would be useful for us to […]
bytherye - MediumBan on lettings fees to be debated this afternoonToday, Parliament will debate the Tenant Fees Bill. This is one of the final stages in the Bill’s journey, but there are still important issues for the government to decide.What is the Tenant Fees Bill?The Tenant Fees Bill, set to become law in 2019, aims to ban letting agent fees.We’ve […]
We are Citizens Advice - MediumA simple guide to what it is and how it worksA big change is happening in the energy market on 1 January, as the government’s new price cap is introduced.You may have heard about it through the media, or because your supplier has contacted you to let you know that your prices are changing. But we […]
We are Citizens Advice - MediumIt’s beginning to look a lot like Christmas… S02 EP03 – week ending 9 December 2018 The week started with a business coaching session focussing in on strategic direction and lots of talk about funnels. These calls are always great – they help me work out where my focus should be, what’s I need to […]
Sarah LayScrutineers learning about each other’s good practiceAt the recent Centre of Public Scrutiny Conference; Strategies for Success (#scrutinysuccess) I ran a workshop on proving the impact of scrutiny. Across two sessions participants spent time thinking about what they already do well. Below is a list of some of the things they came up with.I also gave a […]
Local Democracy Geek - MediumLGSS Digital Blog Service design for local government Sam Lake Business Analyst I work in a team where I feel safe First, let me qualify this post by saying I never felt ‘unsafe’ in previous teams and I’ve also never analysed how the psychology of a team had influenced my mental wellbeing, well, apart from […]
LGSS DigitalFurther to our previous post about applying to be an exemplar project as part of the Local Digital Fund, we’re delighted to announce were were successful! Our application was one of 16 to be awarded funding, out of 77 full applications. You can read a copy of the application and the feedback we received. Being […]
Oxford City Council: Digital Development BlogIt’s Christmas time… and there’s no need to be afraid. Not now you’ve got this long list of presents for comms and PR people. If you are after a secret Santa, a stocking filler or some ideas to buy a loved one this list is for you. Some are serious and some are not so […]
Dan SleeA new £1 billion fund could be the answerIn England around 1 in 10 households are in fuel poverty, meaning they can’t afford the energy needed to keep their home warm.At Citizens Advice we see the huge impact cold homes can have on our client’s wellbeing — for example, people with a health condition can become more ill.The Committee on […]
We are Citizens Advice - MediumVideo will play a huge part in the success of your communications strategy in 2019. When to use video and when not to is just as important as knowing how to shoot video for any effective communicator. Key video insight for 2019 Smartphone use in the UK will pass 92 per cent by 2025 – […]
Dan SleeHere we are back again as the second week of self-employment clocks up and I start to get into the detail of where my focus is going to be in my work and more broadly in my life. S02 EP02 – week ending 2 December 2018 This week has been one of conversations and re-connecting […]
Sarah LayThe FutureProof publication has been a Blue Peter annual for the past three years. In other years, it has been a collection of essays. This year, it has focused on individuals who are steering a course. ‘Twenty one pioneers who are shaping our industry’ and told in a quirky classical story telling format. Across the […]
Dan SleeLGSS Digital Blog Service design for local government Steve Purr Senior Developer Being dyslexic in a digital age, blessing or a cursor? 4 min read (6 mins plus with dyslexia) I hate writing, full stop. It always sounds good in my head but it never comes out that way, when I try and write it […]
LGSS DigitalIt’s been a while but here we are. What I’m calling the opener to a second season of #weeknotes, where I work out loud. S02 EP01 – week ending 25 November 2018 Why a new season? Well, working out loud became difficult to maintain this year due (ironically) to work commitments and I’ve really felt […]
Sarah LayWritten by Sonia RidesPhoto by Giorgio Tomassetti on UnsplashHi I’m Sonia and my role in the Digital and Service Design team is Information Specialist. I work with Lottie, the Information Officer to ensure that our service design projects are data driven and any new solutions provide business intelligence needed to drive continuous improvement.As a service design team […]
North East Lincolnshire Service Design - MediumLGSS Digital Blog Service design for local government Will Wise Senior Developer APIs for dummies What’s an API, I hear you cry? Be prepared for a magical whistle stop tour through the mind of Will Wise, senior developer and top diamond geezer. API stands for Application Programming Interface. Yeah, I get that anybody can Google […]
LGSS DigitalI have just finished reading Reset by David Sawyer. You might have heard of the book, particularly if you work in PR in the UK or you know David and his Glasgow-based company Zude PR. David hasn’t been shy in promoting Reset and rightly so, as he’s self-published it. Numerous PR luminaries have already blogged, […]
UtoPRAs proud members of LocalGov Digital we’ve been flying the flag of collaboration for some time. Put simply, as a small team with limited capacity, skills and funding we can’t hope to make as big an impact as we’d like by working alone. It’s why our first Digital Strategy had a core principle of collaboration, […]
Oxford City Council: Digital Development BlogAs a general rule, legacy lock-in and monolithic IT can stifle innovation and make change harder.You're tied to the road map of one supplier to deliver a whole service, to which you're just a single customer often amongst hundreds. Sometimes this isn't all bad, particularly for a general function such as as finance or HR […]
LG/WWWWelcome to my first blog post in — almost to the day — two years. What on earth could have got me back bashing away at the keyboard?! Kindness, of course. Well, kindness, and having a new job.I like to think I’m a kind person. And I certainly appreciate kindness in others. A smile and a ‘good morning’ to a […]
Stories by Lesley Thomson on MediumOur Contact Us page has had a chequered past and has received a good deal of attention. This post sets out some of the changes we made and the issues we encountered. Where we started When we were developing our website in 2015, we took the opportunity to change our approach to content at the […]
Oxford City Council: Digital Development Blog