Well, the equinox has passed and the autumn is with us. Where actually did the summer go? Partly because I’ve been distracted by all of the things (to quote @Cate) and partly due to trying to be a little kind on myself with what I attempt to cram into the time available, I’ve let my […]
bytherye9 in 10 Tenants Voice panellists thought the government hadn’t done enough to protect rentersThousands of people are facing the risk of eviction after the government decided not to further extend the ban on evictions on Monday. The majority of renters we spoke to felt left behind, with 9 in 10 Tenants Voice panellists thought the […]
We are Citizens Advice - MediumThe role of our benefits system in the months aheadThe UK is in the midst of a jobs crisis. Figures released last week show that the number of employees on UK payrolls has fallen by almost 700,000 since March, while it’s projected that unemployment may hit 12% by the end of the year.Government interventions like the Job […]
We are Citizens Advice - MediumA quick post about online rumour. Every year, conspiracy theorists darkly allege that poppiers won’t be sold in your town because of them Muslims. Every year a few days ahead of them the Royal British Legion put out a post that shoots it down. Quite brilliantly, they add the take-down as text in an image […]
Dan SleeI’ve been feeling for a while that regular COVID-19 messaging has been failing so I’ve analysed more than Facebook 450 posts to see what the answer is. Back in March 2020, sharing Government-approved content was the best way. Stay home, save lives, protect the NHS worked. But they’ve been changed. But six months on with […]
Dan SleeIf you are looking to thank NHS staff of course a child’s drawing does it. Well done NHS Supply Chain and young Harper. The @NHSSupplyChain team in Maidstone have found a very public way to share the message of national support for the NHS and key workers.Well done Harper for providing such a fantastic drawing!#nhs […]
Dan SleePeter shares an insight into his experience volunteering for Citizens AdviceMy name is Peter Howard. I retired from a community organising, pastoral care role in 2016. (I was a vicar on Housing Estates for 40 years!) I have always been interested in current affairs and in retirement wanted to engage in helping people, whilst keeping my […]
We are Citizens Advice - MediumAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… My professional goals and progress toward them: Letting Go – no update from last month really but actively noticing what I’m saying […]
Sarah LayEarlier this year I reviewed cookie consent on our public website. This was in advance of an audit of the council by the ICO (Information Commissioner’s Office). I discovered that whilst we met most of the requirements, we fell short of full compliance. This came as a bit of a surprise and it spurred me […]
Colin StenningWhere an earth did the last 4 months go? I certainly didn’t go anywhere, other than to the end of the garden and back! But, here we are in August with summer in full swing. The last time I wrote a blog post was back at the start of April, which means there’s 4 months […]
Bracknell Forest Digital ServicesEarlier this year I reviewed cookie compliance on our public website, prompted by an audit of the council by the ICO (Information Commissioner’s Office). I was asked to review our approach to cookies on the website and our compliance with Privacy and Electronic Communications Regulations (PECR). I discovered that whilst we met most of the […]
Bracknell Forest Digital ServicesAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… My professional goals and progress toward them: Letting Go – no update from last month really but actively noticing what I’m saying […]
Sarah LayThe Local Digital Declaration has been great at setting a common vision for the future of local public services and something for the #LocalDigital community to coalesce around. Whilst cyber is featured in the Declaration it’s not something the MHCLG Local Digital team actively focussed on in the beginning. Last summer I started to look […]
Ben CheethamAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit…and unbelievably we’re already half-way through the year! My professional goals and progress toward them: Letting Go – no update from last month […]
Sarah Lay“I was scared to call you, but you calling me has taken a weight off my mind”. It’s not often that you get thanked in customer service for contacting people up after missed payments. But the feedback from the above customer, who had fallen behind on council tax after seeing his income drop as a […]
SameRoom.(This post has also been published on the MHCLG Digital blog.) It’s been 2 years since the launch of the Local Digital Declaration (wow, where has the time gone?!). Looking back at my blog from the launch I’d reflected on the many previous attempts to raise awareness of digital, and bring the sector together, that […]
Ben Cheetham