I'm putting together the outline of a new digital strategy for my organisation. I have a good idea of what should be included, but to help me to refine this and to fill the gaps, I've been reading the following to inform my thinking: My organisation's Council Strategyhttps://info.westberks.gov.uk/strategyandperformanceThe most important of the lot. What the […]
LG/WWWComputer monitor covered with research goals post-itsWe’ve had a couple of sprints since the first post about this project, so I think it’s worth an update here.We wanted to do some qualitative research with parents and guardians of children and the school staff that are involved in the immunisation process, but our timing wasn’t great… the school […]
North East Lincolnshire Service Design - MediumIn recent years our benefits system has become increasingly conditional. People who need state support are expected to undertake specific actions and activities in order to receive the benefits they are entitled to.Although Universal Credit seeks to incentivise more people into work, there’s limited evidence that a conditional approach to welfare support helps people to move […]
We are Citizens Advice - MediumLike buses you wait for one download for comms wellbeing and then suddenly two come along all at once. A few weeks back the CIPR published handy guidance for how to avoid stress and burn-out while still doing an effective job. Now along has come Charity Comms’ own contribution a well-thought through wellbeing guide collated […]
Dan SleeWhen social media was still quite new I began to train staff on how to use it so they could talk to people direct. Often there was a latent fear of something going wrong. That’s entirely understandable and if you are training people you need to understand this. For years, I found this one-page flow […]
Dan SleeHere’s a thing to restore your faith in humanity. The Daily Mail and Times runs a knocking piece on the fact that two per cent of what they spend goes to help save lives across the world. Just reflect on that. Saving lives of people in poor parts of the world is somehow A BAD […]
Dan SleePeople told us they want it to be easier to sort out issues when things don’t go to planThe nature of retail has changed dramatically. The rise of online shopping means more people are shopping online — and that means more parcel deliveries.At Citizens Advice, we’re working with parcel delivery companies to make sure that the parcels market […]
We are Citizens Advice - MediumOn Sunday 13 October I’m running the Royal Parks Half Marathon with a group of people from the school trust that I’m part of. We’re raising money for Lambeth & Southwark Mind, who work to promote positive mental health. All donations very gratefully received! https://uk.virginmoneygiving.com/fundraiser-display/showROFundraiserPage?userUrl=CommunitasTrustRunners&isTeam=true Making sure that Hackney is an inclusive place to work […]
bytheryeOn Sunday 13 October I’m running the Royal Parks Half Marathon with a group of people from the school trust that I’m part of. We’re raising money for Lambeth & Southwark Mind, who work to promote positive mental health. All donations very gratefully received! https://uk.virginmoneygiving.com/fundraiser-display/showROFundraiserPage?userUrl=CommunitasTrustRunners&isTeam=true Next steps with cloud One of the hypotheses we’re testing […]
bytheryeDigital leadership Working together to make things right September 2019 Leadership meeting, September 2019 Every 4-6 weeks, a bunch of us meet up to talk about what’s going well, what our blockers are, and how we could improve things in digital. We’ve decided to publish our minutes, so we can be open and honest about […]
LGSS DigitalUsing our evidence to show organisations and government how to make things better for peopleOur advisers work tirelessly to give people the knowledge and confidence they need to overcome their problems. Our new impact report shows what a great job they do, with 8 in 10 people saying their problem was solved following advice — more people than […]
We are Citizens Advice - MediumOn Sunday 13 October I’m running the Royal Parks Half Marathon with a group of people from the school trust that I’m part of. We’re raising money for Lambeth & Southwark Mind, who work to promote positive mental health. All donations very gratefully received! https://uk.virginmoneygiving.com/fundraiser-display/showROFundraiserPage?userUrl=CommunitasTrustRunners&isTeam=true A lot of my week was taken up with clearing […]
bytheryeI love the Urban Dictionary. I'm not sure why, I guess it makes me feel hip to read through some of the posts. I have contributed a few along the way like the term "Camel Up", my proudest moment.The Urban Dictionary defines "adulting" like this. I like the part about being a fully developed individual.Recently […]
CIO Musings - Life as a Public Sector CIOPhoto by Sara Bakhshi on UnsplashWe recently started a new Discovery project here at North East Lincolnshire Council. We are looking at the process of getting consent from parents/guardians to give vaccinations to school children.This is a paper process where children take a letter home from school containing a consent form for their parent/guardian to sign, […]
North East Lincolnshire Service Design - Medium“As I sat and reflected on the discussions I’d had that day, a wave of realisation dawned on me that all the usual conditions of judgement, blame and fear were truly absent – had I freed just myself from the depression and shame or was something bigger and more profound emerging for everyone around […]
A journey through life – Carl's NotepadI am a proud co-founder of a local service design breakfast group which meets monthly in Brighton. The gathering is a space for discussion and support for service designers living and working across Sussex. Those who take part are my service design crew - people who inspire me and help me to step back and […]
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