Background The aim of the working group was to review processes for customer contact and identify opportunities for increased efficiency in the way in which Welsh councils deliver customer services. The group had contribution by officers from: Blaenau GwentBridgendCaerphillyCarmarthenshireFlintshireGwyneddMonmouthshireNewportPembrokeshireRhondda Cynon TaffWrexham Over a three-month period, contributors committed up to two hours of their time per […]
Blog – Welsh Local Government DigitalThe Taxpayers Alliance are a right wing pressure who demand openness on public sector spending despite having opaque funding. As an anonymous blogger points out they’ve gone a bit shy when it comes to big ticket Government waste. It’s been a busy few days for news, so I’ll forgive you missing this story, but did […]
Dan SleeMany people have opted for a fresh start with a new job after a long slog pf pandemic. But what happens when your WFH – working from home – office is just the same as it was before? You can make a fresh start with that space too, says Lucy Salvage. And you can do […]
Dan SleeThere’s no question that TikTok is the flavour of the moment on social media. But rather than being merely a pair of fashionable for three days rain boots I think this platform is going to stay the disrtance. One of the reasons why I think it wikll is because of the resources and assets they […]
Dan SleeDid you know that nearly a third of all Dorset Council residents are digitally excluded in some way? This could be because people cannot afford broadband or devices, poor internet speeds or a lack of digital skills. Here at Digital Dorset we know just how important being able to get online is. The pandemic highlighted […]
Digital DorsetBackground The aim of this working group was to do an end-to-end review of the Blue Badge service and seek opportunities to improve the customer experience. To this end, over a three-month period, officers from diverse backgrounds and perspectives committed up to two hours of their time per week to help identify and tackle any […]
Blog – Welsh Local Government DigitalAround 320,000 workers rounded off 2021 isolating on no pay or meagre sick pay. As the cost of living crisis grows, the government must act now to prevent a double whammy for workers.The pandemic, rising oil and gas prices, and major market regulation failures have all contributed to the building cost of living crisis. Factors far […]
We are Citizens Advice - MediumTesting assumptions and learning that its ok to get things wrong early. See how Service Transformation found that testing does not require huge amounts of effort or time.
Service TransformationWe are proud to publish ClearCommunityWeb’s impact report for March 2020 to 2021. It has been an opportunity to reflect, share and celebrate the difference we have made during what has been an extraordinary year. Despite the uncertainties and challenges, our numbers speak for themselves. We delivered 285 individual support cases for residents or referring […]
Croydon Digital2021 was another challenging year, but our teams rose to the challenge once again, keeping on top of changing requirements and expectations resulting from the pandemic whilst continuing our transformation work and maintaining our regular digital business. And we have demonstrated that we can achieve all this with most of our teams working remotely. Highlights […]
Digital StockportWe all know that digital accessibility is really important and needs to be prioritised whenever content is created. But sometimes, knowing where to start can be tough. This blog covers the basics of the alt text, why it’s important and what good looks like. What is alt text? Alt text (alternative text) is the text […]
Blog – Welsh Local Government DigitalEnergy bills are skyrocketing — how do you help the millions who need help most quickly?When the energy price cap increases in April, the number of people in fuel poverty will increase by 50% overnight. Past crises in the energy market happened gradually — one company increases prices, followed by another, followed by another. This crisis will happen all at once.This […]
We are Citizens Advice - MediumHouseholds already struggling face skyrocketing billsAs we start the new year, millions are facing a cost of living crisis. People are being hit by increased energy costs and rising inflation, while the £20 Universal Credit uplift has ended. The energy price cap increased by nearly £140 last October, with average annual bills expected to rise […]
We are Citizens Advice - MediumOr why what’s good for content editors is good for residentsCampaign Template Image Highlighting our work with #backontrackSo we’ve been busy in the run up to Xmas (and afterwards) launching a new Revs and Bens customer portal and it’s supporting content and coming up with ways to make Highways Infrastructure Projects more accessible and engaging […]
Buckinghamshire Digital Service - MediumWelcome to the new year! The mornings might still be dark, but we’re excited to bring a little light to your life with our work that Essex County Council (ECC) are doing in partnership with Futuregov to design an open …
Service TransformationIt’s been a while since we created Croydon’s first digital strategy, and 2 years since I last gave an update. Is it still relevant, given Covid changed everything? How much of it got done given the council cutbacks? And what’s next given I’m leaving, the council’s under new management and its priority is now decent […]
Croydon DigitalMeet Greg, our new Delivery Manager. In this blog he tells us why we wanted to work at Royal Greenwich and his route into delivery management.
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