As part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… My professional goals and progress toward them: Letting Go – no update from last month really but actively noticing what I’m saying […]
Sarah LayIt’s July and there’s the threat of a local lockdown in parts of the Black Country borough of Sandwell. Urgent action has been taken with Sandwell Council leading the charge for people to take extra precautions. There’s a range of channels to get the message out but how is this playing out on Facebook? One […]
Dan SleeIn an emergency the real danger doesn’t always come from the fire that threatens the house but instead from tiredness. Tiredness leads to stress and that leads to the poor decision-making that led to the whole town burning down. Four months into COVID-19 the first burst of adrenaline is long gone replaced by the slog […]
Dan SleeThis week I had the privilege in talking to people through the CIPR about how you can use TikTok during the pandemic. I’ve blogged before on the health warning you need to be aware of before using the platform. Good data is hard to come by and in the most recent stats TikTok themselves give […]
Dan SleeThe Local Digital Declaration has been great at setting a common vision for the future of local public services and something for the #LocalDigital community to coalesce around. Whilst cyber is featured in the Declaration it’s not something the MHCLG Local Digital team actively focussed on in the beginning. Last summer I started to look […]
Ben CheethamAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit…and unbelievably we’re already half-way through the year! My professional goals and progress toward them: Letting Go – no update from last month […]
Sarah Lay“I was scared to call you, but you calling me has taken a weight off my mind”. It’s not often that you get thanked in customer service for contacting people up after missed payments. But the feedback from the above customer, who had fallen behind on council tax after seeing his income drop as a […]
SameRoom.(This post has also been published on the MHCLG Digital blog.) It’s been 2 years since the launch of the Local Digital Declaration (wow, where has the time gone?!). Looking back at my blog from the launch I’d reflected on the many previous attempts to raise awareness of digital, and bring the sector together, that […]
Ben CheethamLGSS Digital Blog Service design for local government Kat Sexton Digital Services Architect Covid-19: 100 days later I heard recently that local government achieved more in digital transformation in the last 3 months than they have in the last 2 years. I can certainly see why that comment was made. The Cambridgeshire and Peterborough Covid-19 […]
LGSS DigitalMy first actual weeknote since early March! I was determined to post it before this week finished and have resisted the temptation to wait until tomorrow and add a second week in too (because that’s the start of the road back to month-or-more-notes…). What do I think has gone well? The work to plan for […]
bytheryeWell, this is getting silly – seven weeks since my last ‘weeknote’. The distractions of busyness have resulted in a growing mountain of stuff that I feel I should include. The perfect recipe for a mental block that stands in the way of writing anything down. And so another week passes… Anyway, here goes. These […]
bytheryeAs part of being more accountable to myself and keeping focused on the goals I’ve set for the year I’m aiming to check in monthly. This post is mainly for my own benefit… REVIEW THE GOALS My professional goals and progress toward them: Letting Go – this is becoming habit now, rather than something I’m […]
Sarah LayRenters were struggling before coronavirus — more needs to be done to support them now5 reasons renters have been hit particularly hard by the coronavirus lockdownThe past couple of months have been a difficult time for many of us, but they have been particularly challenging for renters. Losing a partner’s income, being furloughed, or a reduction in hours […]
We are Citizens Advice - MediumParcel delivery has been our lockdown lifeline, but it still isn’t working as well as it shouldIt’s hard to imagine how many of us would get through lockdown without getting parcels delivered. Parcel deliveries have been a lifeline for households to access essential items. They’ve given us gifts from families or friends and helped businesses to […]
We are Citizens Advice - MediumThis blog talks about what it’s like to be a product owner in the Innovation Lab at Citizens Advice. This role is now open to new applicants! If you think you’d be a good fit then please check out the job advert.We’re Rachel Beaumont and Izaak Wilson, product owners in the Innovation Lab at Citizens Advice. […]
We are Citizens Advice - MediumIn the past ten days we ran four council meetings completely remotely.This included our special Full Council meeting on 29th April, with over 40 councillors in attendance, you can watch it below.We're using Zoom Webinars and live streaming through YouTube, but this piece isn't about the technology, it's about the wider approach we took to […]
LG/WWWI’m experimenting with a tweak to my weeknote format. And this time I’m wrapping four weeks up into one note, despite actually starting to write this one three weeks ago! #musttryharder April has ended up being almost entirely dominated by work on the Council’s response to Covid-19. The pace has changed quite a bit though, […]
bytherye(Photo taken before social distancing requirements)Like many I have been heartened by much of the response during this pandemic. I have stood with my neighbours every Thursday and clapped for our NHS, care workers and other key workers, many of whom are on the front line and taking great risks with their own lives to […]
SameRoom.