I know that many organisations are still designed around that hierarchy but if your goal is to end up with an organisation that is less silo’d at the same time as being more collaborative, adaptive and flexible it seems sensible to look to the thinking which is designed to support a more sophisticated view of […]
Dave BriggsMarrying agile habits with traditional local government governance is easier said than done. If we’re not careful, bringing in agile can add another layer of governance, where stand-ups become daily team meetings and show and tells become programme boards and vice versa. It can lead to a hell of a lot of repetition, which in […]
Dave BriggsA level results are here. A date in the calendar that has moved from the traditional newspaper to Facebook Live. Back in the day, newsrooms would have sorted the jumping for joy results picture. There’s still a bit of that around but its interesting to hear that some news organisations don’t cover it anymore. That […]
Dan SleeMail redirection must meet the needs of modern familiesSociety is changing fast. If you looked at the typical British household 50 years ago, you’d expect to find a man and woman living together as a married couple.Today, family structures are much more diverse.In 2018 we take for granted that people live in many different family setups. In fact, […]
We are Citizens Advice - MediumLGSS Digital Blog Service design for local government Sam Lake Business Analyst When you assume, you make an ass out of u and me The topic of assumptions cropped up in an end of project retro recently and it started us thinking about how to communicate in a way that better manages expectations. In our […]
LGSS DigitalI want to start with saying that the purpose of the team I’m part of is to help develop leadership capability in order to create a Devon where people can live their life well, however for me this has presented some personal challenges. Some of the challenges for me have been around my own capacity […]
Carl's NotepadNearly 1 in 4 people in the UK have had a next-day or nominated day delivery arrive lateToday, after a 6 month investigation, the Advertising Standards Authority (ASA) has ruled that Amazon Prime’s next-day delivery claims are misleading. While the ASA found that Amazon delivers the majority of items by the predicted delivery date, this is […]
We are Citizens Advice - MediumGood human comms doesn’t have to be digital. It can be a letter, too. Best football club in the world pic.twitter.com/72K82u9tUR — Chris (@CWRyder) August 14, 2018 Good work, Barnsley Football Club.
Dan SleeWe’re working with Pension Wise and Tesco to bring pension guidance to employeesWhere would you go if you needed one of the services we offer? Well, you might have a few options.Maybe you’d head to your high street — there are local Citizens Advice offices in nearly 300 locations across the UK, often in the heart of their […]
We are Citizens Advice - MediumBe human. Always. Even when you are a highways account looking to talk to commuters on a Monday morning. Monday Morning Herts, time to wake up and face the horrors of a new week, Mike in ITCC here to help you scream through with traffic and travel info. pic.twitter.com/ps71f5Ppvt — HCC Highways (@Herts_Highways) August 13, […]
Dan SleeA non-technical technical blog — Part 2 of 2In part 1 of this post I gave an overview of the issue that was faced and considered the technology options. For each of the four elements we have a proposal for how to address the issues that are faced by the service and its users.In essence we will be using […]
North East Lincolnshire Digital - MediumLow-code development platforms are emerging as a key strategy to accelerate app delivery to support digital business transformation. And they have the potential to make software development as much as 10 times faster than traditional methods. Original: https://go.forrester.com/blogs/why-you-need-to-know-about-low-code-even-if-youre-not-responsible-for-software-delivery/
Dave BriggsProfessionals using different devices to test out the form here at #DigitalNEL.As a Senior Digital ICT Officer, part of my role involves developing online forms.I was asked to develop a new referral form for the Homelessness Prevention Service (“HPS”). They wanted to consolidate two separate forms into one which could be used by the public or […]
North East Lincolnshire Digital - MediumGreat list Ben, and all from experience too. I’m finding Microsoft Teams is a real challenger to Slack right now (we’ve just moved across). I’d also throw in Smartsheet which is pretty flexible for managing projects (we’re also creating Registers in it). Also Clockify is our new toy for tracking time spent on projects — can’t believe […]
Stories by Neil Lawrence on MediumA non-technical technical blog — Part 1 of 2I was asked to write a guest blog to give a description of the technology we are using in order to remind clients about appointments that have been arranged for them. As I was writing this it occurred to me that there are two groups of people who may be […]
North East Lincolnshire Digital - MediumSenior developer Based: Cambridge or Northampton Hours: Full-time Salary: £32,825.00 to £27,023.00 /year Use your powers for good and raise the bar for local government digital services. Overview To develop ICT solutions to support LGSS customers (from multiple organisations) in achieving cost savings and efficiencies through channel shift , self-service and automation. To innovate in […]
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