Talking, not shoutingThe Terrible AwfulThe week started badly with a growing sense of frustration and panic about where we were with the CMS migration, which culminated in some wholly unprofessional behaviour from me. There were shouty outbursts, dropping out of meetings and walks around the garden to cool down. Not proud.If I had to justify it (which, let’s […]
Stories by Neil Lawrence on MediumPortrait If you look at a glacier while drinking a cup of coffee you’ll think there’s no such thing as global warming. Compare snapshots of the same ice over time and you’ll see how much has changed. During the turbulence of 2020 we could all hear the cracks of ice moving below our feet. We […]
Dan SleeWe’ve just published our annual statistics, showing the number of people across England and Wales we helped find a way forward in 2020/21. It was, as everyone knows, a difficult and strange year. Our numbers reflect that.Our busiest year ever?If you look at the whole Citizens Advice service, including the website, the telephone lines, our web chat […]
We are Citizens Advice - MediumIf you do too, come join us!“Software reproduces oppression unless it is explicitly designed not to” — Aanand PrasadYears ago, I left a cushy job at a multinational because I discovered they were building technology that could be used to oppress LGBTQ+ kids. Later, having come out as trans myself, when I set out to find a new challenge, […]
We are Citizens Advice - MediumBeing a student volunteer at Citizens AdviceHow have our new volunteers found helping people remotely? Student volunteer Carmine, tells us what it’s been like to be a young person volunteering during the pandemic.Hi! My name is Carmine and I’m a communications volunteer at Citizens Advice Haringey in London. I’m just about to graduate from University and […]
We are Citizens Advice - MediumComing to the crunchA stressy and sleepless couple of weeks with lots going on inside and outside work. But also quite exciting. I just wish I could get the odd night where I wake up totally refreshed.Well, apparently it doesn’t lead to an early death (image: Getty images)New recruitsIt’s all happening right now — this past week was spent […]
Stories by Neil Lawrence on MediumPortrait In this phase of the pandemic we are opening up restrictions but storm clouds gather posed by new COVID-19 variants. A week or two back I mapped the disinterest people had in the pandemic in community Facebook groups. This week, I’m reading the rolling Ofcom data that shows how people are getting pandemic information. […]
Dan SleeWe know that in a change to the Facebook algorithm that ‘inspirational’ posts will be rewarded. But what exactly will that look like? Until it lands, we won’t be entirely sure but I’ve got to thinking about what they could posssibly look like. But what we do know is that Facebook will add a pop-up […]
Dan SleeShortnotesAnother short week due to a bit of leave (more sort of midweeknotes really) so shameless padding ensues….Please release meA new release of developments landed at various points since last Friday. We’ve slightly lost our rhythm on these, with the landing day stretching a bit, but this overcomes the issue of Placecube rushing to push them and […]
Stories by Neil Lawrence on MediumThe move to a reasonable percentage of the population working from home was sudden and unplanned, for very good reasons, and the ensuing discussion that started almost from day one around both the benefits and disadvantages continues.There are two things to remember when contributing to the debate.Firstly, and similar to almost every other topic, your […]
LG/WWWI find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to. Digital Inclusion Toolkit: now live Leeds and Croydon Councils recently won central government funding to create a comprehensive and collaborative how-to guide […]
Dave Briggs