Taking a closer look at the government’s new scheme to help people with problem debtToday the government announced its new Breathing Space policy which will protect people in debt from interest, fees and enforcement for 60 days. For years we’ve been calling for the government to introduce protections for people struggling to repay their debts, so […]
We are Citizens Advice - MediumA valuable addition has been published on how to communicate in the wake of a terror attack. The ‘Crisis Management for Terrorist Related Events’ download has been posted by the CIPR and Centre for the Protection of National Infrastructure. You can find it here. I’ve a theory that emergency planning is permanently 9th on the […]
Dan SleeWell, that was a full on week! Lots of good stuff, but I definitely needed to remind myself to pause and breathe on a few occasions. LOTI launches! The biggest news this week was the launch of the London Office of Technology and Innovation (‘LOTI’), of which Hackney is a founding member. This is the […]
bytherye‘The dumbest people,’ the entrepreneur Malcolm Forbes once said ‘are the ones who think they know it all.’ There is so much to know about working in comms in 2019 and like Malcolm, I don’t think it’s good to know-it-all. It was a warm summers day a few years ago when I jotted down all […]
Dan SleeI was watching the beginning of the latest series of Big Little Lies. In it a young teen explains to her Mum why she doesn’t want to go to college: she wants to join a start up that is a for-profit organisation providing accommodation for the homeless. Obviously this was an effort to create a […]
Emma MulqueenySo, we may be a little obsessed about reducing the number of pdfs on our website. Lizzi has already explained the main reasons why pdfs are not the best way to present content. I found another! In the process of converting policy pdfs into webpages, I actually treated the content with the proper respect. I […]
Bracknell Forest Digital ServicesLessons learned from Citizens Advice volunteers and staffWe see first-hand how policy changes affect people. The work we do at Citizens Advice is based on the experiences of our volunteers, staff and the people we help.Over the past 20 years our benefits system has seen a series of major reforms. Previous governments introduced Tax Credits and replaced […]
We are Citizens Advice - MediumRevisiting our mental health premium researchIn the last 12 months, Citizens Advice helped 100,000 clients with mental health problems.We know that the cognitive and behavioural symptoms of poor mental health can make it much more difficult to cope with everyday tasks, like paying bills on time or switching suppliers at the end of your contract.In March, […]
We are Citizens Advice - MediumToday has been a great day in local digital collaboration. It began with our friends at FutureGov * holding the London event of their ‘Designing 21st-Century Government’ series of conferences / unconferences in Hackney Town Hall. (Check out the tweets from the event here to see what was covered: https://twitter.com/hashtag/DesignForGov?src=hash) And it wrapped up with […]
bytheryeThis article resonates with me hugely. And I really want to thank you for writing this. Since my daughter was born I’ve had to force myself to go out and do activities even though I’m so conscious of my body. My daughter is 6 and like yours a bundle of energy and joy — she likes playing […]
Stories by Kelly Doonan on MediumThis week I felt that I managed to spend more of my time than usual on the bigger picture things I want to focus on. Partly this was luck of the draw with a slightly less back-to-back diary, but I am continuing my efforts to try to remember to make sure that important stuff doesn’t […]
bytheryeI was involved in a conversation about a communications strategy a short while back and it made me think. Firstly, it made me think that its great for communications to be involved at all. But it also reminded me of the icebergs that looms when you are involved with communications. Any of the icebergs can rip […]
Dan SleeA turbulent few years have beset Facebook where data and privacy crises have contributed to a drop in user numbers but the social network is still a titan online and a vital part of many a public sector comms strategy – but how do you get the most from the platform and does the best […]
Sarah LayShortly after the 2019 local government elections in England, Dan Slee posed a question in his excellent article, why is it so hard to find out election results.I'd been meaning to write something about why the speed of data reporting (how quickly and frequently data gets updated and published) varies. and in doing this I can […]
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