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LocalGov Digital

Recent service standard assessments

To help promote the standard and demonstrate how it is used in improving local digital public services, we are publishing service standard assessments that have been shared with us by our members.

If you have a service standard assessment you would like shared on this page, please get in touch.


Back-office planning – Southwark Council

The back-office planning system makes planning data and records easily accessible, increases efficiency across the planning application process to aid the work of Planning Officers.

Digital service standard assessment (Discovery): download ODF or PDF


Pipeline – Hackney Council

Pipeline is a service from LocalGov Digital to aid innovation and collaboration in local government digital.

Digital service standard assessment: download ODF or PDF


My Rent Account – Hackney Council

A service to enable Hackney Council rental residents to manage their rent.

Digital service standard assessment: download ODF or PDF


Manage Rent Arrears – Hackney Council

A service to enable Hackney Council rental residents to manage any rent arrears they may have.

Digital service standard assessment: download ODF or PDF


Manage my Tenancy – Hackney Council

A service to enable online support for Hackney Council rental residents.

Digital service standard assessment: download ODF or PDF


Income Collection Transformation – Hackney Council

A service for managing arrears across multiple business areas, including council tax, major works, service charges and multiple rent account types.

Digital service standard assessment: download ODF or PDF


Manage a Repair – Hackney Council

A service for managing repairs to Hackney Council property.

Digital service standard assessment: download ODF or PDF


Team London – Greater London Authority

Team London is the Mayor’s volunteering service.

Digital service standard assessment (Discovery): download ODF or PDF

Digital service standard assessment: download ODF or PDF


Good Work Standard – Greater London Authority

The Good Work Standard is the Greater London Authority’s service to brings together best employment practice and links to resources and support from across London to help employers improve their organisations.

Digital service standard assessment: download ODF or PDF


European Londoners advice and guidance – Greater London Authority

The European Londoners advice and guidance hub is the Greater London Authority’s service ensure EU citizens and their families have all the information they need about living in London after Brexit.

Digital service standard assessment: download ODF or PDF


London Data Store – Greater London Authority

The London Data store is the Greater London Authority’s digital service for providing high quality open data about London.

Digital service standard assessment: download ODF or PDF


Accessible Housing – Greater London Authority

Accessible Housing is the Greater London Authority’s digital service to enable citizens find the locations of properties that will provide facilities for disabled or older Londoners.

Digital service standard assessment: download ODF or PDF (TBD)


Talk London – Greater London Authority

Talk London is the Greater London Authority’s citizen engagement platform. It exists to create long term relationships with Londoners who want to discuss the ongoing work of the Mayor of London, London Assembly and City Hall.

Digital service standard assessment: download ODF or PDF.


GLA Open Project System – Greater London Authority

The Open Project System (GLA-Ops) enables organisations to submit and track bids for GLA funding.

Digital service standard assessment: download ODF or PDF.