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LocalGov Digital
Local Government Digital Service Standard

11. Build a consistent user experience

Build a service consistent with the user experience of government digital services, including using common government platforms and the Government Service Manual design patterns.

Notes for applying this point

The look and feel of services should engender confidence that the service is official and trusted.

Common design patterns, consistent with GOV.UK should be adopted, whilst using local brand guidelines and templates, to make the service as usable as possible.

This includes ensuring that common form elements are labelled and ordered consistently with GOV.UK. The pattern of questioning, should be consistent across all services, reusing information already captured where possible.