The London Peer Group is for any council staff interested or involved in creating and delivering digital services.
Our aim is to build a Peer Group that can support digital practitioners in local government across London to build great digital services using the Local Government Digital Service Standard (LGDSS).
In the Group we’ll be:
At our first meeting we explored how we’d like to support each other to use the LGDSS, and how ready our organisations are.
Read a summary of our first meeting.
For 2017 we’ve launched a teacamp series, focussing in depth on a different part of the standard each time. Our first meeting in March was on “Creating a service using the agile, iterative and user-centred methods set out in the Government Service Design Manual” – read a summary of the first teacamp.
London Digital Peer Group – TeaCamp #6: Assisted Digital
‘Encourage maximum usage of the digital service (with assisted digital support if required)’.
Whilst meeting users’ needs is covered in Points 1 and 10 of the Standard, it must also be considered as a factor to increase digital take-up. There are many ways to:
… But how can you ensure the maximum take-up of your council’s digital services by your residents?
Ben Carpenter, Inclusive Services & Assisted Digital Lead at Government Digital Service will be leading this informative and practical TeaCamp session, sharing how GDS currently measure the update of their digital services. From going live with a new digital service, to targeting customer groups, to promoting use and beyond, Ben will be sharing the practical insights that you can take away and apply to the uptake of your own digital services.
There will be a chance for Q&A, as well as a practical breakout session to share ideas and collaborate with team members from other London borough councils.
We’ll be holding regular meetups in 2017 to go through different areas of the LGDSS in depth. You can see future events on our event listing page.
Last week the London peer group launched its 2017 teacamp: a series of meetups on different aspects of the local government digital service standard. The first session focused on 'Creating a service using the agile, iterative and user-centered methods set out in the Government Service Design Manual'.24th March 2017